Refund Policy
This Refund Policy establishes the conditions under which refunds may be granted for SEO article writing services purchased through nobanix.com. By purchasing any service from this website, you fully agree to this Refund Policy.
Refund Eligibility
Refunds may be granted in the following situations:
• The order has not yet been processed and work has not started
• The SEO content cannot be created due to technical issues or system errors
• The order is canceled by EtrustShop before work begins
In any of the situations above, the customer is entitled to a full refund.
Situations Where Refunds Are Not Granted
Refunds will not be granted in the following cases:
• The order has already entered the production process
• The SEO content has been delivered partially or fully
• The customer requests changes not included in the purchased service or different from the original brief
• The customer provides incorrect, incomplete, or invalid information such as wrong keywords, unclear topics, incorrect links, or contradictory instructions
• The customer changes their mind after work has started or after the content has been delivered
Once the production of SEO content has started, the service is considered active and can no longer be canceled or refunded.
Delivery Times
Delivery times displayed by EtrustShop are estimates and may vary depending on order volume, topic complexity, requested word count, and the clarity of the instructions provided.
Possible delays do not constitute valid grounds for a refund as long as the service is still in progress or pending delivery.
Service-Related Issues
If SEO content is not delivered according to the description of the purchased service or contains a clear technical issue:
• The order will be reviewed by our support team
• A revision, correction, or, in eligible cases, a partial or full refund may be offered
Content Revisions
Revisions are available only if included in the purchased service and must remain within the scope of the original brief.
Requests that modify the topic, tone of voice, primary keywords, structure, language, content length, or intended purpose of the text compared to the original instructions are not considered free revisions.
Duplicate or Failed Payments
If a customer is charged multiple times for the same order or a payment error occurs:
• A full refund will be issued for the duplicate or invalid transaction
Refund Method
Approved refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on the payment provider.
Right to Refuse Refunds
EtrustShop reserves the right to refuse refund requests in the following situations:
• Abuse of the refund policy
• Fraudulent activity
• Violation of the Terms and Conditions
• Use of delivered content followed by a refund request
Contact Information
For any request related to a refund, please contact our support team:
Email: info@nobanix.com
Registered Office:
NOBANIX LTD
128 City Road
London EC1V 2NX
United Kingdom
